Pet Diary is a pet health and diary app for iPhone. Below are the questions we get most often. If yours is not here, just email us.
Where is my data stored? Is it uploaded?
All your pet profiles, photos, records, diary entries and recorded pet sounds are stored only on this device. Nothing is uploaded to us or to any server — we do not operate a backend and we cannot see your data. See our Privacy Policy for details.
How do I back up my data or move it to a new iPhone?
Because everything lives in the app's local storage, your data is included in a full iPhone backup (iCloud Backup or a computer backup) and is restored together with the app. You can also export records in Settings → Export (PDF / Excel report, Pet Diary Pro feature).
How do I cancel my subscription?
Open Settings → Apple ID → Subscriptions on your iPhone (or tap Manage Subscription) and cancel from there. Cancelling only stops the next renewal — you keep access until the end of the period you already paid for. Deleting the app does not cancel a subscription.
I paid but the features are locked. What do I do?
Open Settings → Pet Diary Pro → Restore Purchases. Make sure you are signed in with the same Apple ID you used for the purchase.
What is free, and what needs Pet Diary Pro?
Free: 1 pet, all records, reminders, photo albums, the diary, the knowledge base and nearby services. Pet Diary Pro unlocks unlimited pets and PDF / Excel report export.
Why does the app ask for these permissions?
- Photos — to add pictures to your pet's profile, albums and diary. Picked photos are copied into the app.
- Location — to find nearby pet hospitals and shops, and to attach a place to a diary entry. Optional; everything else works without it.
- Microphone — only to record your pet's voice so you can play it back from the cover. Optional.
- Notifications — for vaccine, deworming and other reminders you create. Optional.
You can change any of these at any time in iOS Settings → Pet Diary.
How do I delete everything?
Settings → Erase All Data removes all pets, photos, records and diary entries from the device. This cannot be undone — export a report first if you want a copy. Deleting the app also removes all local data.
Is the health information medical advice?
No. The built-in articles and care suggestions are general pet-care information and cannot replace a veterinarian's diagnosis. If your pet seems unwell, please contact a vet.
Contact
Email: guolianghao12345@hotmail.com
When reporting a problem, telling us your iPhone model, iOS version and app version helps us
help you faster.